J.D. Power study finds improved Initial Quality in New Vehicles

This year’s 2019 J.D Power Malaysia Initial Quality Study received responses from 1,904 new vehicle owners who purchased their vehicles from July 2018 to August 2019. The study included 50 passenger cars, pick-ups and utility vehicle models of 12 brands. The study was fielded between March and October 2019.

The report found that vehicle owners in Malaysia are experiencing fewer problems with their new vehicles than in 2018, which is mostly attributed to a decline in manufacturing-related issues.

The initial quality measures the number of problems experience per 100 vehicles (PP100) during the first two to six months of ownership, with a lower count reflecting higher quality. In this year’s study, the industry average dropped 4 points in 2018 to 85 PP100 this year.

The study rankings for vehicles this year found Honda dominating the four main segments with the Jazz, City and CR-V as the highest in the City Compact, Entry Midsize and Large SUV categories. Of the rankings, Perodua also fared well, with the Aruz placed at the top of the Compact SUV segment, the Axia second in the City Compact and the Bezza third in the Entry Midsize segment.

Of the key findings of the 2019 study, it also found that:

  • Most problems are irritants: Excessive wind noise and excessive road noise continues to be the top two most cited problems. “Built-in Bluetooth mobile phone has frequent pairing/connectivity issues” is the third most reported problem, followed with Radio problems as the fourth.
  • Younger car owners indicate more problems: Customers who are 35 years old and younger were found to cite more problems than owners who were 35 years or older. Of the problems, categories included – features/controls/displays and the vehicle interior as highest.
  • Quality builds advocacy and loyalty: Among new vehicle owners who did not indicate any problems, 49% said they “definitely will” recommend their brand and model to friends or relatives, compared with 37% of those who had encountered at least one problem with their vehicle. One-third of new vehicle owners who did not experience any problems with their vehicle also said that they will purchase a vehicle from the same brand the next time.

 

Do you also want to find out about J.D. Power’s 2019 Sales Satisfaction Index for Malaysia? Click here to read the study.

 

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Have you seen Honda’s all-new 4th generation Jazz unveiled at this year’s Tokyo Motor Show? Click here to find out more!

Not to forget, but the Perodua Axia is the cheapest car in Malaysia. Click here to check out the latest 2019 Axia!

Interested in Toyota’s new Vios? Click here to find out why it’s the best Vios yet!

 

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