Frequently Asked Questions

You can buy from CARSOME to enjoy a trusted and easy end-to-end car buying experience.

Firstly, we inspect all our cars at 175 inspection points to ensure they're roadworthy and free of major accidents, fire, flood damage and mileage tampering. When it comes to the buying process, it is worry-free as we offer end-to-end assistance every step of the way including help with your car booking, paperwork, loan application, and even doorstep delivery.

You are welcome to test drive our cars at your convenience as we are open 7 days a week. All the information about our cars is clearly displayed in our inspection report on our website and app so you can know the exact car condition. You can even view the car through the high resolution 360-degree view of the car's interior and exterior.

With one of the widest and largest selections of cars in Malaysia in our inventory, there's surely one that fits your needs.

Book a test drive here!

The purchase of CARSOME cars is subject to our Terms & Conditions.

No, all cars are free from financing.

Simply find your preferred car(s) on our website, click on 'Book A Test Drive' and select your date and time. Our system will show 'Booking Successful!' once your booking is confirmed.

You may choose your preferred time from four (4) available slots:

• 9am - 11am
• 11am - 1pm
• 1pm - 3pm
• 3pm - 5pm

The details of the location will be listed on the appointment booking page.

Yes, you can do it via "My Account-My Test Drive" on our website, or reach out to us at 1-800-82-3388 / info@carsome.my. You may book another test drive appointment once the cancellation is confirmed.

You need to place a deposit, which is a fixed RM500 order fee, either by online transfer or credit card. Once the order is confirmed, the car will be under a "Pending Purchase" status and will not receive further test drives or orders from other customers. There will be a handling fee added to the total payment. Our handling fee will cover roadtax, Puspakom inspection and ownership transfers. The fee will range from RM650 – RM1,100 (including SST), depending on your engine transmission capacity. For EV cars, our handling fee will be RM1,100.

Yes, order fee canceled within 72 hours are fully refundable. We will initiate a refund process for you in 14 working days from the date of complete documents submission. Please note that the refund timeline is also subject to the standard operating procedures of your selected bank.

 The documents required are:

1. Customer's IC (front & back)
2. Bank statement header
3. Duly signed cancellation form

 If your booking was done online, only documents 1 & 3 are required.

 An SMS notification will be sent to you when the refund is credited to your selected bank.

 *Subject to Terms & Conditions.

At CARSOME we offer you a hassle-free experience. The price you see is the price that you will pay for the car, with a handling fee added to the total payment. Our Handling fee will cover Roadtax, Puspakom inspection and Ownership Transfers.

Our CARSOME Consultants will assist you on loan submission through our panel of financial providers.

Yes, you may apply through your preferred financial institution.

The documents required are your:

1. Identity Card (for Malaysians) or Passport (for non-Malaysians)
2. Driving licence
3. Payslip for the last three months
4. Bank statement of salary account for the last three months
5. EPF statement
6. Any other income supporting documents

For self-employed individuals, the required documents include a BE/B form and a 6-month bank statement.

For individuals who work on a commission or incentive basis, the necessary documentation are 6 months' worth of commission or incentive slips.

The monthly installment is an estimation calculated based on a 9-year tenure and 3.5% interest rate per annum. Your actual loan tenure and interest rate are subject to the terms and conditions from your respective financial institution.

Buying from CARSOME allows you to enjoy a trusted and easy end-to-end car buying experience while enjoy other benefits such as trade-in. You can switch out your car with the car you want & enjoy up to RM1,500 discount when you trade-in with us. You can learn more about our trade-in program here.

You can choose ‘Self-Collection’ and collect your car from your CARSOME Showroom, or select 'Home Delivery', where we will deliver your car for free to an address within Peninsular Malaysia.

Yes. Our CARSOME Consultants will guide you through the trade-in process with CARSOME. All customers that have traded in their cars will receive RM1,000 off (if car price is below RM50,000) and RM1,500 off (if car price is more than RM50,000) for your CARSOME car purchase. Please refer to this page for more information about our trade-in program.

CARSOME Showroom are open on Mondays to Sundays. Please refer to this page to find the operating hours for each center.

CARSOME Certified cars are quality cars that have passed a strict 175-point inspection to ensure that it is free of major accidents, flood damage, fire damage and mileage tampering. It is then refurbished for safety, comfort and aesthetics at the CARSOME Certified Lab before it gets listed for sale.

Additionally, all CARSOME Certified cars (excluding commercially registered vehicles) come with:

• 14-day money-back guarantee; and
• 1-year warranty

The CARSOME Certified Lab is Southeast Asia's largest state-of-the-art car refurbishment facility that provides end-to-end refurbishment services to deliver quality assured pre-owned cars. All cars that have gone through the process at our CARSOME Certified Lab will be labelled as CARSOME Certified on the website. The refurbishment process includes a selection of the best quality car through our 175-point inspection, mechanical services, body work, detailing, and stringent quality checks to deliver the largest and widest selection of up to 2,000 CARSOME Certified cars every month.

Quality is at the core of everything we do at CARSOME. We place high importance on our CARSOME Certified Refurbishment Process, owning every step from start to finish to ensure we deliver a level of quality that only exists in CARSOME. Our CARSOME Certified Lab is here to set the new standard within the pre-owned car industry to give customers peace of mind when purchasing a car from us.

CARSOME Certified Lab delivers safety beyond standard, complete comfort and refurbished aesthetics by ensuring that every car passes a stringent 175-point inspection before going through mechanical & general repairs, body paint, polishing, detailing and final checks for quality control.

All cars listed on our website have undergone a thorough 175-point inspection which includes a short road test. The car’s condition, including all underlying issues made known to us, will be transparently listed and refurbished at our CARSOME Certified Lab. Please refer to the full inspection list here.

The 14-Day Money-Back Guarantee begins on the day that you receive the vehicle which is subjected to our Return Policy. You can view the full return policy HERE.

*Please note that 14-Day Money-Back guarantee is not applicable for commercially registered vehicles.

The Gold Warranty Plan comes FREE with every CARSOME Certified car purchase for 1-year, except for those still under Principal Warranty. The plan covers the main components of the car such as:
- Engine
- Transmission (Auto or Manual)
- Air Conditioning

The Platinum Warranty Plan covers components under the Gold Warranty Plan with the addition of extra components such as:
- Fuel System
- Steering System
- Cooling System

For full details, please check with your CARSOME Consultant or the warranty booklet provided by CARSOME.
 

CARSOME Value Plus cars are our wallet-friendly selection of used cars. All cars are carefully selected through a strict 175-point inspection process to ensure they are free from flood, fire and major accident damage. These cars are refurbished to ensure reliability and comfort.

All CARSOME Value Plus cars listed on our website have undergone a thorough 175-point inspection which includes a short road test. The car’s condition, including all underlying issues made known to us, will be transparently listed in our inspection report. You can understand more about our 175 point inspection here.

Yes. We value transparency and all CARSOME Value Plus cars will have an inspection report on the car detail page that shows you all the imperfections on the vehicle.

All imperfections and issues are listed in the inspection report, which can be viewed on the car’s detail listing page.

All CARSOME Value Plus cars come with a complimentary 3-month warranty, which can be extended to a 12-month warranty with an optional add-on purchase. For more information, please feel free to approach any of our CARSOME Consultants.

All CARSOME Value Plus cars (excluding commercially registered vehicles) come with a conditional 14-Day Money-Back Guarantee. The money-back guarantee is subject to our CARSOME Value Plus Return Policy if the vehicle was found to have flood, fire or major accident damage. 

Yes. CARSOME Value Plus cars can be purchased with cash.

CARSOME Value Plus cars are best suited for customers looking for a reliable and roadworthy vehicles at an affordable monthly installment payment.

Yes, we accept trade-ins, subject to CARSOME's purchasing requirements.

Yes, you can choose to pick up the car from our Center or opt for home delivery right to your doorstep.

CARSOME has an extensive list of cars which are updated daily and available for online viewing at any time of the day. You can browse for a car of your choice and pay the order fee for it, all from the comfort of your home! It is now faster, more convenient and safer for you to buy a car. If you wish to make an offline booking instead, you can find a CARSOME Showroom near you on this page. 

The order fee is fixed at RM500. Cancellations within 72 hours are fully refundable. After 72 hours, order fee will be retained for future purchase.

Here's how you can order a CARSOME car online:

Step 1: On the product page of the car of your choice, click on the button "Order Now".
Step 2: You will be directed to a page to key in your details. Check that the details you have keyed in are correct, then click on the button "Pay Order Fee".
Step 3: Select your preferred payment method and confirm your payment. Please complete the payment within 30 minutes. After the 30 minutes, the car will be released for other customers to browse and order.

Please note that any order made will be subject to our Booking Terms & Conditions.

There are two (2) ways to check if your booking order has been confirmed.
 

1. An icon with "Success!" will appear in the Order Received page once your order has been confirmed; 
2. In My Order page, you will see a "Paid" status as confirmation for your order.

We accept the following payment methods:

1. FPX Online Banking
2. Credit Card

In the event that your payment is successful but the car you wanted is already ordered, we will initiate a refund process for you. You will receive an SMS notification when the refund is credited to your selected bank.

Please note that your refund will be processed within 14 working days* from the date of complete documents submission and is subject to the standard operating procedures of your selected bank.

There are three (3) possibilities why your order was cancelled:

1. The payment window has timed out;
2. You have accidentally cancelled it manually;
3. Your documents have expired upon the date of submission

Please send a message in our live chatbox on our website. If you are still facing issues on the website, kindly contact a Customer Service agent from our hotline number at 1800-82-3388 for further assistance.

Alternatively, you can order a car via our mobile app. Download the CARSOME app from your App Store or Google Play Store.

Our CARSOME Consultant will contact you within 3 working hours to arrange:

i. For a test drive. You may choose to visit our Showroom for the test drive or have the car delivered to your home for a test drive.

ii. To collect your car loan application documents. Please prepare your documents within three (3) days after our CARSOME Consultant has contacted you to avoid cancellation on your booking.

Please contact your CARSOME Consultant who will assist you with the changes in the booking process.

We want you to enjoy convenience and peace of mind throughout your car ownership period. Having a protection plan like the CARSOME Gold or Platinum Plans provides comprehensive coverage against unexpected expenses.

CARSOME offers two types of warranty plans through our service providers – CARSOME Warranty and Warranty Smart, depending on the vehicle type and location of purchase. 
These providers offer two comprehensive plans to all customers across Malaysia:

1) Gold Plan* 
Every CARSOME Certified or Value+ car purchase comes with a complimentary Gold Plan, providing at least 3 months of coverage (subject to eligibility). This plan includes protection for:

- Engine
- Manual & Automatic Transmission
- Air-Conditioning System

Note: Cars with a valid manufacturer (principal) warranty of more than 6 months are not eligible for the free Gold Plan.
If your car is still under the original manufacturer’s warranty, please refer to them for full coverage details.

2) Platinum Plan 
The Platinum Plan is a paid upgrade that offers extended protection beyond the Gold Plan. It covers the following components:

- Engine
- Manual & Automatic Transmission
- Air-Conditioning System
- Fuel System
- Steering System
- Cooling System

For full details, please refer to the Warranty Booklet or contact our team at 1800-82-3388.
Please find the warranty terms and conditions at the bottom of this section

The Platinum Warranty Plan is not mandatory, but we strongly recommend considering it for additional protection against unexpected expenses. Many of our customers have chosen this plan for that very reason.

Our warranty plans apply only to privately registered vehicles.
Commercially registered vehicles are not eligible, including but not limited to:

- Taxis
- E-hailing vehicles (e.g. Grab)
- Rental cars
- Driving school vehicles
- Any vehicle used for commercial passenger or goods transport

To make a warranty claim, you can call CARSOME directly at 1800-82-3388 from 8am - 7pm, daily. 

We’ve made it easy and hassle-free. Here’s how it works:

???? Step 1: Contact CARSOME
If you encounter any issue with your car, call us at 1800-82-3388.
Our friendly customer service team will help check if it’s a covered component and guide you on what documents you’ll need and where to go.

???? Step 2: Visit a CARSOME Service Center
Bring your car to the nearest CARSOME Service Center for inspection and a repair quotation.
You’ll need to submit these documents to proceed with your claim:

• Repair Quotation (issued by CARSOME Aftersales)
• Vehicle Warranty Booklet
• Copy of NRIC and Driving Licence
• Vehicle Service Record
• Vehicle Registration Card or other relevant vehicle details (if required)

⏳ Step 3: Let us handle the rest
After inspection, we’ll notify you within 2 working days whether your claim is approved.

✅ Step 4: Pick up your car
Once repairs are done, we’ll cover the approved costs and inform you when your car is ready for collection.

Our Gold and Platinum Plans offer coverage for up to 5 years from the date of issuance — making us the longest extended warranty provider in the second-hand car market.

Actual coverage duration may vary depending on the vehicle’s age and other eligibility criteria.
Terms and Conditions apply.
You can find the full Warranty Terms and Conditions at the bottom of this section.

Yes. Your warranty will be void if your car has been modified from the original manufacturer specifications.
Claims will not be accepted for any vehicles with unauthorized modifications.

*You can find the full Warranty Terms and Conditions at the bottom of this section.

It depends on how much coverage is left under your principal (manufacturer) warranty:

✅ If there’s less than 6 months remaining or the principal warranty has expired:
You’ll receive a minimum of 3 months Free Gold Warranty Plan with your CARSOME Certified car.
This plan begins immediately upon vehicle delivery or after your principal warranty ends, whichever applies.
You also have the option to upgrade to a longer-term or more comprehensive plan for added protection.

❌ If there’s more than 6 months remaining:
You will not be eligible for the Free Gold Plan.
However, you can purchase an Extended Warranty Plan, which will start once your manufacturer’s warranty expires.

• Important Conditions for Extended Warranty Plan Activation:
• Your manufacturer’s warranty must still be valid (not voided) at the time of expiry.
• If it has been voided, a vehicle inspection at a CARSOME Service Centre is required (an inspection fee applies).
• CARSOME reserves the right to verify the status of your principal warranty and may cancel the Extended Warranty Plan if you decline the inspection when requested.

Yes, there are certain exclusions. Wear and tear components and parts that are expected to deteriorate over time with normal use are not covered under our warranty plans.

For the full list of exclusions, please refer to the Warranty Terms & Conditions at the bottom of this section or contact us at 1800-82-3388 for more detailed information.

Extended Warranty Terms and Conditions Library

CARSOME Warranty
Warranty booklet [Vehicle purchased after 1st May 2025] 
Warranty booklet [Vehicle purchased after 8th August 2025] 

CARSOME Warranty (Renewal)
Renewal Booklet [Effective 1st August 2025] 

Warranty Smart
Warranty Smart booklet [Vehicle purchased after 1st May 2023] 

Service Booklet
Service Booklet [Effective 1st August 2025]

 

Coming soon cars on the website will be ready within 14 days. In the event of a delay, we will inform you beforehand via call or email.

The pictures of the car are not available yet because the car is undergoing a reconditioning process. Pictures will be available after the CARSOME Certified refurbishment process is completed, which is within approximately 14 days.

The inspection report is not available as the car is still undergoing the inspection and refurbishment process. Rest assured that all CARSOME Certified cars listed are quality cars backed by 175-point inspection, delivering safety beyond standard, comfort, and aesthetics, on top of being free from major accidents and free from flood damage.

The CARSOME Certified Refurbishment Process ensures all cars that have passed the 175-point inspection are refurbished to perform at their peak.

If the car quality is not up to expectations, we will return the car to the CARSOME Certified Lab for further refurbishment work.

Customers will be notified after the refurbishment process has been completed. This would take approximately 14 days.

When someone books the same car after it is ready, you can leave your contact information on our website and we will reach out to you.

All information about the car will be displayed on the website and app after the refurbishment process has been completed, approximately in 14 days.

Once you have registered your interest, we will contact you for viewing and/or a test drive. If you have made your decision, you may also book the car once it is ready.

There are situations where customers are unable to find the right car in our current inventory as every pre-owned car is unique based on its condition.

Registering your interest in a coming soon car allows us to efficiently prepare the car for your preferred CARSOME Showroom so that you can view or test drive the car as soon as possible. You will also be updated with the latest status of the car once it is ready for viewing or a test drive.

Here’s how you can buy a car from CARSOME as an expat in Malaysia:

Step 1: Go to carsome.my/buy-car and book a test drive for any car you want. 
Step 2: Secure it with a RM500 order fee.
Step 3: If you like the car, we'll start the paperwork for financing and ownership transfer.  
Step 4: Make a down payment when your loan is approved OR make a full payment and we'll schedule a car collection from our center.
 

Please remember to bring along with you:

•  Your passport
• An international driving permit or driving license from your issuing country*

*You can click on this link to check if your driving license is recognized here. 

Here are the documents you’ll need to prepare:

• A valid passport
• A valid driving permit/license
• A working permit and/or residency permit
• A copy of your employment letter
• The latest 3-month bank statements
• The latest 3-month payslips
• A local (Malaysian) guarantor

The down payment is a minimum of 30% of the car’s price. 

If you ever need assistance after your purchase or have a warranty claim to make, don't hesitate to reach out to CARSOME at 1800-82-3388. We're here to help!

You can sell your car confidently with our seamless and hassle-free process. Here's what you can expect:

Professional Inspectors - Your car will be carefully inspected and valued by our professional inspectors.

No Paperwork Hassle - Relax while we settle all the paperwork for you.

High Offer Price - Enjoy high prices that are competitive with market rates.

Fast Payment - Get paid securely without delay

When you attend the inspection appointment, you will need to make the payment** directly to our on-site inspectors (only cashless payments are accepted). Make sure to bring the original documents and items listed below:
a. Registration Card (RC)/Vehicle Ownership Certificate (VOC)
b. Kad Pengenalan (atau pasport untuk bukan warganegara)
c. Kunci pendua (jika ada)
d. Approved Permit (AP) (company or individual for verification, if applicable)
e. Hire Purchase Settlement (for cars with outstanding loan amount)
f. Purchase Invoice (for cars purchased by cash)
g. Third party authorization letter (for cars under a different name)

*Terms and conditions apply.
**Payment is subject to the HOME Inspection service.

Our inspection centers are open on:
Nationwide: Monday - Sunday (9AM - 6PM)
Operational on public holidays

However, selected inspection centers listed below are available from selected time:
- CARSOME Setiawangsa (10AM - 10PM, Monday - Sunday)
- CARSOME Kepong (10AM - 10PM, Monday - Sunday)
- CARSOME Cheras (10AM - 8PM, Monday - Sunday)
- CARSOME PJ Automall (10AM-7PM, Monday - Sunday)
- CARSOME Johor Jaya (10AM-7PM, Monday - Sunday)
- CARSOME Skudai/Kempas (10AM-7PM, Monday - Sunday)
- CARSOME Juru (10AM-7PM, Monday - Sunday)
- CARSOME Kota Kinabalu (10AM-7PM, Monday - Sunday)
- CARSOME Kuching (10AM-7PM, Monday - Sunday)

Ownership transfer and transactions are available on:
Monday - Friday (9AM - 6PM)
Saturday & Sunday (9AM - 5.30PM)
Operation hours may be varied according to branch. 
Reach out to the inspection person-in-charge OR call 1800-82-3388 for transaction appointment

Our customer service team is available on:
Monday - Sunday (8AM - 7PM)
Call: 1800-82-3388

Currently, we only accept cars that are registered in Malaysia (including Sabah & Sarawak) that meet CARSOME's criteria. We do not accept cars registered in Labuan, Langkawi and outside of Malaysia. 

We do not accept cars that are damaged by major accident or flood, beyond economical repair, those with a tampered Mileage/Chassis/Engine number, or gearbox changed from Automatic transmission to Manual transmission (or vice versa). Should your car had an engine (cc) or gearbox changed, this is acceptable as long as it is from the same manufacturer's model with the same specifications. No modifications will be accepted.

We also accept special cars of the following criteria:

Cars owned by non-Malaysian citizens:
We do buy cars owned by non-Malaysian citizens. However, the process differs from CARSOME’s standard procedures.

Non-Malaysian car owners have to go through the following processes:

1. Clear any outstanding bank loans and provide a Puspakom B5 report (transfer of ownership inspection process at Puspakom).
2. Send the car to CARSOME for inspection to finalize the transaction (accept CARSOME’s on-the-spot offer or opt for online bidding).
3. Perform the ownership transfer in person with CARSOME’s inspector at JPJ’s (the Road and Transport Department of Malaysia) center, where the car owner’s thumbprint will be recorded.
4. Wait for CARSOME to issue payment.

Cars registered under Police or Army ID:
The process for selling cars registered under Police or Army ID follows our standard procedures. Car owners with vehicles registered under Police or Army ID are required to update their IDs to the standard 12-digit NRIC number before proceeding.

Premium cars::
We accept selected premium cars as below:

1) Lexus
2) Toyota: Land Cruiser, FJ Cruiser
3) Infiniti
4) Alfa Romeo
5) Audi
6) BMW
7) Chevrolet Camaro
8) Fiat
9) Jaguar
10) Jeep
11) Land Rover
12) Mercedes Benz
13) Volkswagen
14) Volvo

Performance cars:
We accept selected performance cars as below:

1) Honda: Type-R
2) Mazda: RX7, MX5
3) Nissan: Fairlady, Silvia, Skyline GTR
4) Subaru: Impreza, STI, BRZ
5) Toyota: GR series, 86, Supra
6) Audi: R8, S and RS series
7) BMW: M and Performance series
8) Lotus
9) Mercedes Benz: AMG and Brabus series
10) Mini Cooper: JWC series
11) Porsche
12) Renault: RS series
13) Volkswagen: R series
14) Ford Mustang

To sell a performance car, please take note that we require the following:

- a valid warranty (manufacturer warranty or extended warranty with a minimum of 6 months validity);
- insurance; and
- Puspakom B5 report (transfer of ownership inspection process at Puspakom).

These cars can only be sold to a CARSOME Inspection Center via bidding in West Malaysia (within Klang Valley, and selected inspection centers outside of the Klang Valley). We do not accept cars that are damaged by major accidents or floods, or those with a tampered Mileage/Chassis/Engine number.

If you are uncertain about your make and model, please email us at info@CARSOME.my or call 1800-82-3388 for more information.

Others
We purchase vans, performance cars, and all reconditioned cars with company or individual approved permits (AP). If you are unable to find the car model on CARSOME’s online appointment booking form, please email us at info@CARSOME.my or call 1800-82-3388 to arrange an inspection appointment.

On behalf of friends and family 
Unfortunately, you cannot. However, you can bring the car on the owner’s behalf for inspection at our inspection centers; after the inspection, we require the car owner to be present for ownership transfer as the owner’s thumbprint is required. 

On behalf of a company 
Yes you can. You'll need to bring along the following: 

• A form of photo identification for the person delivering and transacting the car.
• A letter signed by the company’s director providing authorization for you to sell on the company’s behalf. 
• Company account details (e.g. company bank statement). 
• One form of identification on the company’s business address.
• Both sets of car keys (if available).
• Complete car service history (if available).

Further documentation may be required depending on the situation, so it is advisable to contact us at info@carsome.my if you are selling a company registered car. A separate team will handle your case and the car inspection will be done at your company’s premises instead. 

Please note that fees and charges may apply if you are selling a company registered vehicle. 
 

Step 1: Make an Appointment

It takes less than 2 minutes to submit your car and contact details on Carsome.my or call our hotline at 1800-82-3388. Our Customer Service team will call you to confirm your details and inspection date and time. Make an appointment here .
Reminder: We can only reserve appointments for a duration of 15 minutes. We recommend arriving promptly to minimize potential delays or the need for rescheduling inspections.

Step 2: Attend the Inspection

When you attend the inspection appointment, you will need to make the payment* directly to our on-site inspectors (only cashless payments are accepted). Please make sure to bring the original documents and items listed below: 

a. Registration Card (RC)/Vehicle Ownership Certificate (VOC)
b. NRIC (or passport for non-Malaysians)
c. Spare keys (if available)
d. Approved Permit (AP) (company or individual for verification, if applicable)
e. Hire Purchase Settlement (for cars with outstanding loan amount)
f. Purchase Invoice (for cars purchased by cash)
g. Third party authorization letter (for cars under a different name)

Step 3: Accept the Offer or Choose Online Bidding

We will quote you a selling price, which you may accept within 48 hours or choose to put your car up for online bidding.

A. Sell to CARSOME directly

Once you accept the offer, you will be given a maximum of 5 days to hand over your car and the necessary documents to us. If you agree to hand over your car on the day of the inspection, we can commence the ownership transfer and payment process right away if all the necessary documents are present.

B. Put your car up for online bidding

We will schedule your car for bidding at the earliest available slot, where it will be bid by 2,300+ verified used car dealers. If your car receives bids, you have to reply with acceptance by 2pm on the next day of bidding date or reject the bid offer. If you accept, you will be given 5 days to prepare all the necessary documents and hand over the car to us.

If your car does not receive any bids, you will be allowed to put up on the bidding platform 2 more times. Then, you can choose to accept the price offered by CARSOME (if applicable). Bear in mind that each subsequent starting bid price will be lower than the previous bid.

Currently, CARSOME has 5 bidding sessions on Mondays to Saturdays (10am-11am, 12pm-1pm, 2pm-3pm, 4pm-5pm, and 9pm-10pm); and 4 bidding sessions on Sundays (12pm-1pm, 2pm-3pm, 4pm-5pm, and 9pm-10pm).

Step 4: Transfer of Ownership, Vehicle Handover, and Payment

All paperwork for ownership transfer will be handled by us on the agreed date of the vehicle handover. The remaining loan settlement with the bank and final payment will be made directly to the owner’s bank account via online transfer.

*Payment is subject to the CARSOME Home Inspection service.

During the appointment, you will first be required to complete the payment* for the inspection service (only cashless payments are accepted). The inspection itself takes approximately 1 hour** after the payment has been made. Our CARSOME inspector will conduct a thorough 175-point inspection of your car, which includes a short road test. The road test helps us determine the realistic value of your car. Photos will also be taken for our records and reporting purposes.

We will offer you a price to buy your car on the spot. If you agree to accept the offer and sell to us, we will complete all the necessary paperwork for you, and pay you via online transfer without delay.

If you decide to try online bidding, we will schedule your car for an 1-hour online bidding among our verified used car dealer network. We will set the starting bid price by taking various factors into consideration such as the car's condition, age, and mileage before the bidding process starts.

*Payment is subject to the CARSOME Inspection service.
**Subject to Terms and Conditions and receipt of all required documents and payments.

You will receive an email or SMS to view the live bidding session for your car. Here are the steps:

1. Click on the link sent to you and enter your email as the username.

2. Proceed to set up your own password (It requires at least 8 characters, with at least 1 capital letter, 1 numeric, and 1 symbol).

3. Log in to view the bid.

If your car did not receive any bids from the first session, it will be automatically scheduled for the next available bidding session, usually on the same day or the following day. Should you go again for the bidding process, the subsequent starting bid price will be lower than the previous starting bid price. Should there be no bids after the second attempt and you still want to proceed with a sale, we recommend contacting your inspector-in-charge. Please note that our offered price may differ depending on the situation*.

*A new offer price may be provided upon a customer’s request should there be no bids after the first or second attempt. The new offer price will differ from the original offer price prior to bidding.

You need to release your car to us within 5 days from the day you accept our offer or the bid price. 

CARSOME will contact you to arrange for the following:

• Provide thumbprint
• Provide purchase invoice (for cars purchased by cash)

All paperwork for ownership transfer will be handled by CARSOME on the agreed date of the vehicle handover. The remaining loan settlement with the bank and final payment will be made directly to the car owner’s bank account via online transfer.

We require the following documents and items for ownership transfer:

•  NRIC (or passport for non-Malaysians)
• Original vehicle Registration Card (RC) / Original Vehicle Ownership Certificate (VOC)
• Spare keys (if any)
• Outstanding hire purchase loan statement (if any)

If we do not receive your vehicle RC/VOC, we will withhold RM2,000 from the selling price as collateral. You must produce the RC/VOC within 14 days from the ownership transfer date or the RM2,000 will be forfeited.

1. Inform the e-hailing company that you are selling the car. The e-hailing company will inform the APAD (Agensi Pengangkutan Awam Darat), who will cancel the E-Hailing Vehicle Permit.

2. Go to Puspakom to run the B2 and B5 Inspection and complete the ownership transfer & 'Tukar Kelas'.

3. Do a manual thumbprint verification at the nearest JPJ center.

4. After steps 1-3 are complete, make an appointment at CARSOME.my or call our hotline at 1800-82-3388.

Note: you will be responsible for any fees/charges under steps 1-3.

If your road tax has expired for more than 1 year, you have to renew it, or we are not able to proceed with the inspection. Also, for reasons of the law, you should not drive on the road if your vehicle does not have a valid road tax.

If you attend the inspection process without the car grant, you must send a photocopy to the inspector-in-charge after the inspection to proceed with bidding/transaction.

CARSOME may offer your vehicle to the second-highest bidder if the highest bidder rejects the bid due to unforeseen circumstances. For cars with a final bid price of RM150,000 and higher, a transaction will only be considered successful upon receipt of a 30% deposit paid by the successful bidder. In the event that the bidder fails to fulfill payment requirements, CARSOME reserves the final rights to the purchase of the vehicle.

You are allowed to surrender your vehicle and car grant at any CARSOME location in Malaysia and do the ownership transfer* at a different CARSOME location. Make sure that your inspector is aware of the situation and transferring location. Do note that CARSOME will be withholding RM2,000 from the payment if the car and car grant are not surrendered prior to the ownership transfer.

*Ownership transfer must be performed by the car owner.

Once your hire purchase financing has been settled in full, contact your bank to request for E-Batal.

Seller Administrative Fee
When you accept CARSOME's direct buyout offer, there will be a small administrative fee incurred depending on your car's appraised value. Cars appraised below RM10,000 will incur a transaction fee of RM300. Cars appraised between RM10,000 and RM49,999 will incur a transaction fee of RM500. Cars appraised at RM50,000 and above will incur a transaction fee of RM700.

The fees stated above are subject to 8% SST, effective from 1 August 2024 onwards.

Company registered cars
Fees and charges apply. Contact us at support@carsome.com if you are selling a company registered car.

When you put your vehicle up for bidding
No fees will be charged for vehicles that are listed on our nationwide bidding platform.

A handling fee between RM450 to RM2,000, based on different vehicle price ranges, will be charged upon successful transaction. Terms and Conditions apply.

For Commercial vehicles (lorries and vans), a handling fee of 5% based on the successful bidding price will be charged. Terms and Conditions apply.

The fees stated above are subject to 8% SST, effective from 1 August 2024 onwards.

If you decline the bidding offer
All rejection fees are waived until further notice.

Our experience in buying used cars as well as our comprehensive market knowledge and data mining allow us to build a proprietary tool to evaluate cars realistically.

The on-site assessment by our skilled professionals allows us to give you the best offer. We will buy any car we valuate; if you choose to accept our offer, you can immediately sell your car to us and the entire process will be managed by us. If you choose to put your car up for bidding, we will set a price (which is communicated to and agreeable by you before bidding) and schedule your car for bidding.

There are two ways to go about this:

If the outstanding amount is higher than our offered price
We will still offer to buy your car. You can pay the shortfall by cash or cheque to the bank. 

If the outstanding amount is lower than our offered price
We will settle the amount with the bank and pay you the balance via online transfer.

There is a small inspection fee of RM30* (excluding applicable SST) per vehicle will apply to all inspections conducted at our centers. Our inspection process takes approximately 30-45 minutes, and this fee helps us maintain the high quality of service for all our customers.

For home inspection services, a fee of RM50* (excluding applicable SST) will apply per vehicle inspection conducted at your preferred location (outbound).

                     
*Promotional discounts may apply from time to time.                    

Please visit https://cdn.carsome.my/terms_and_conditions_of_purchase.pdf for Bill of Purchase Terms & Conditions

Please visit this site for Listing Terms & Conditions

Here’s how you can sell a car to CARSOME as an expat in Malaysia:

Step 1: Visit carsome.my/sell-car to check your estimated car value and book an inspection at any CARSOME Inspection Center.**
Step 2: Bring your passport, original vehicle registration card and car keys (including the spare key, if available) and attend the inspection**. 
Step 3: After the inspection, we’ll make you an offer either via direct buy-out or bidding.
Step 4: If you accept the offer, you’ll need to get your car inspected at Puspakom for a B5/B2 report *(whichever is applicable)
Step 5: Once you have the B5/B2 report, our team will arrange to meet you at JPJ for a manual ownership transfer. Please bring the car and these documents:
- Your passport
- The original car grant/vehicle ownership certificate
- The keys to your vehicle (including the spare key, if available)
- The Puspakom B2/B5 report, whichever is applicable
- The road tax / e-road tax
- Your service & warranty booklet if available
- The relevant forms for imported vehicles (JK69/Form 8/Form K1) if applicable 
Step 6: When the transfer is complete, hand over your car and we’ll make a payment to your bank account. 

*The B2/B5 report is only required if you accept CARSOME’s offer after inspection.
**Subject to Terms and Conditions and receipt of all required documents and payments.

You’ll need to be present with your car and these documents:

• Your passport
• The original vehicle registration certificate (car grant)
• The keys to your vehicle (including the spare key, if available)
• Your service & warranty booklet if available

The relevant forms for imported vehicles (JK69/Form 8/Form K1) if applicable 

You’ll need to be present at JPJ with the car and these documents:

• Your passport
• The original vehicle registration certificate (car grant)
• The keys to your vehicle (including the spare key, if available)
• The Puspakom B2/B5 report, whichever is applicable
• The road tax / e-road tax
• Your service & warranty booklet if available

The relevant forms for imported vehicles (JK69/Form 8/Form K1) if applicable 

If you still have an outstanding loan, the loan has to be completely paid off prior to the sale.

CARSOME trade-in allows you to sell your current car and buy a new car from us. The price of your car will be used to offset the price of the new car you want, making your purchase more affordable.

On top of that, enjoy up to RM1,500 off on the car you're buying when you trade in with us.

Once your car has been successfully sold, the trade-in rebate will be credited into your CARSOME account. Sign up for an account online or speak to our consultants for assistance. The trade-in rebate will be applied to the car you want to buy.

The discount is valid for two months (60 days) from the date you trade-in your car.

You are entitled to:

• RM1,000 OFF discount (RM500 off voucher discount + RM500 CARSOME Service Credit) when you buy a car priced below RM50,000.
• RM1,500 OFF discount (RM1,000 off voucher discount + RM500 CARSOME Service Credit) when you buy a car priced above RM50,000.

The rebate will be applied to the total price of the car you're buying.

We only accept cars registered in Malaysia (including Sabah and Sarawak) but this excludes cars registered in Labuan and Langkawi.

We do not accept cars registered outside of Malaysia. For performance cars or cars over 3,000cc, please speak to our consultants and they will assist you throughout the process.

Yes, the vouchers are stackable. Please contact our CARSOME Consultants and they will assist you.

Yes, you may transfer the rebate to your immediate family member (sibling, spouse, parents or child). Please contact our CARSOME Consultants and they will assist you throughout the process.

Yes, the rebate will be automatically credited back to you and can be used for your next purchase.

Trade-in rebates are valid for 2 months (60 days) from the date you sell your car to us.

Yes, the CARSOME Service Center caters to all car owners.

We accept any car models from brands like Perodua, Proton, Honda, Toyota, BMW, Mercedes Benz & many more.

Walk-in or simply book an appointment to try our complimentary 20-point inspection. We will identify what your car needs.

Call our branch number and drop your car at our center. We will rectify the problem immediately.

We will inform you beforehand should there be additional cost incurred. *T&C apply

Our service center is open daily from Monday - Saturday from 8.30pm - 5.30pm. We are close on Sunday and on Malaysian Public Holidays.

Walk-in to our service center or simply book an appointment in advance to save waiting time.

After your car is being serviced, our service consultants will contact you to pick up your car on the same day.

If the car is still under warranty, it is best for you to send it to the manufacturer for servicing as going to other service centers will void your warranty.

We provide periodic services, battery replacement, aircond services, wheel balancing & alignment, brake replacement, inspection & diagnosis and many more.

We are located in:

CARSOME Service Center Ampang

Tambahan, Lot 1322, Kawasan Kilang, Jln 11, Kampung Baru Ampang, 68000 Ampang, Selangor

CARSOME Service Center Petaling Jaya

2, Lorong 51 A/227C, Seksyen 51A, 46100 Petaling Jaya, Selangor

For more info, click here.

Follow these 3 easy steps to book an appointment with us:

1. Good job, you are already on the CARSOME Service Center page.

2. Click 'book appointment', fill up your car details & submit.

3. Drop your car at our center and we'll get it fixed for you.

We provide quality spare parts, oil and lubricants at an affordable price selected by our certified mechanics.

Follow these 3 easy steps to book an appointment with us:

a. You’re already on the CARSOME Aftersales x Partners page.
b. Click 'Book Appointment', fill in your car details, and submit.
c. Drop your car at the selected center and get it fixed.

CARSOME Aftersales Partners are the official panel workshop of CARSOME. Choosing our Partners ensures that your vehicle is serviced by a trusted partner who adheres to high standards of quality and professionalism.

Yes, our CARSOME Aftersales Partners' service centers cater to all car owners, regardless of where they purchased their vehicle.
 

CARSOME Aftersales Partners offers a range of services including periodic maintenance, oil changes, air conditioning services, wheel balancing and alignment, brake replacement, inspection and diagnosis, and much more.

The service center is open daily from Monday to Saturday, from 9 AM to 6 PM. We are closed on Sundays and Malaysian Public Holidays. To avoid long wait times, it’s best to book an appointment in advance.

If you experience any issues after a service, please call the PETRONAS AutoExpert branch number. You can then drop your car off at the PETRONAS AutoExpert center for further assistance and resolution.

PETRONAS AutoExpert is the official panel workshop of CARSOME, offering high-quality services to all customers. However, any service conducted at PETRONAS AutoExpert is solely between the Customers and PETRONAS AutoExpert. Any cause of action or claim arising out of or in connection with such services is exclusively between the Customers and PETRONAS AutoExpert. PETRONAS AutoExpertis not an agent, representative, or affiliate of CARSOME, and CARSOME assumes no liability or responsibility for any actions or services provided by PETRONAS AutoExpert.

We help you with everything including applications and paperwork submission to ensure you get the best loan possible to finance your dream car.

Please see the loan eligibility requirements above. The financial providers will also take into account your creditworthiness by assessing your income level and documents submitted, among other requirements.

The maximum loan amount you can get on a car is usually 90% of its value. That means you will have to make a 10% down payment on the car. Used cars usually require a down payment of 20%, with the car loan amount being 80%. Feel free to speak to a CARSOME Consultant to come up with the best terms to suit your needs.

In a car loan agreement in Malaysia, the car serves as collateral. If the bank perceives the car to have a lower value than the loan, the chances for the loan to be approved might drop since the car’s value may not be enough to pay off the loan. This is important because if you are unable to pay your monthly installment and default on the loan, the bank will repossess the car.

The monthly payment for your car loan depends on the total car loan amount, car loan interest rate, and car loan tenure.

Yes. You can contact the bank/loan provider to enquire about the loan balance on your car. You can also use your loan provider’s online banking platform to check it. The car loan statement with details about the loan is usually available to download.

CARSOME partners with various loan financiers that have varying car loan interest rates. To help you get a good deal, CARSOME can assist you in choosing the financier or bank that suits your needs. You can also apply for a car loan from CARSOME Capital which offers attractive interest rates, a high margin of finance, and easy application process.

A pre-approved loan is a financing offer given before a customer chooses a car, based on an early credit check. It helps them know their borrowing power, speeds up purchase decisions, and reduces uncertainty.

From 1 June 2026, Malaysia's car financing rules changed to make loan charges clearer and fairer. Here's what it means for you.

1. What is the Hire-Purchase (Amendment) Act (HPAA)?

It's an update to Malaysia's car financing law, in force since 1 June 2026. It removes the old “flat rate” and “Rule of 78” interest calculations for new car loans, replacing them with a fairer method where interest is charged only on what you still owe.

2. Does it affect my existing car loan?

No. Existing loans continue under their original terms — your rate, installment and schedule stay the same.

Good news if you want to settle early: banks now offer goodwill discounts on early settlement of older loans, so your settlement amount is closer to what it would be under the new method. Ask your bank for a settlement quote.

3. What's actually changing for new car loans?

• Interest is charged on your outstanding balance — as you repay, you're charged less. Previously, interest was calculated on the full original loan amount for the entire tenure.
• Rates are quoted as an Effective Interest Rate (EIR) — or Effective Financing Rate (EFR) / effective profit rate for Islamic financing — so offers are easier to compare.
• You can sign documents digitally — no need to be physically present at the bank.
• Fixed and variable rates both remain available.

4. What is an EIR?

The Effective Interest Rate shows the true cost of your loan, because it's based on what you actually owe over time. Two loan offers with the same amount, tenure, and EIR will have the same total financing cost.— making it a direct comparison between loans . The lower the EIR, the less interest you pay.

5. Why do new rates look higher than before?

They're not necessarily more expensive — they're just quoted differently. A flat rate of 3% and an EIR of about 5.5% can be the same loan. The flat rate only looked lower because it was calculated on the original amount, ignoring the fact that your balance shrinks as you repay.

Don't compare a flat rate with an EIR directly. Use an EIR calculator to convert an old flat-rate offer, then compare EIR to EIR.

6. What's the transition period?

Banks and credit companies have until 31 March 2027 to fully switch their systems over. Until then, some may still offer packages under the old method. Before signing, ask whether your package uses the reducing-balance method and what the EIR is.

7. Fixed rate vs variable rate — what's the difference?

Under the new rules, both types use the reducing-balance method — the only difference is whether the rate can change.

8. What Are the Overnight Policy Rate (OPR), Standardised Base Rate (SBR) and Reference Rate? 

The OPR is set by Bank Negara Malaysia and influences borrowing costs. The SBR is a benchmark linked to the OPR and is used for variable-rate retail financing.

Under the HPAA 2026, new variable-rate hire-purchase financing will use a Reference Rate based on the prevailing OPR. A fixed spread is added to the Reference Rate to determine your actual financing rate.

For example: Reference Rate + spread = your financing rate

If the Reference Rate changes, your financing rate and instalment may also change. The spread generally remains fixed throughout the financing tenure.

9. What happens if I settle my loan early?

Under the new reducing-balance method, you simply pay off your outstanding balance — no more heavy early-settlement penalties from front-loaded interest. For older loans, ask your bank for an official settlement quote; goodwill discounts may apply.

10. How should I compare loan offers?

Use the same car price, down payment and tenure, then compare:

• The EIR (or EFR / effective profit rate)
• Whether the rate is fixed or variable — and for variable, which Reference Rate applies
• The monthly instalment and total amount payable
• Early-settlement terms
• Fees, insurance or takaful, and other costs

For variable-rate offers, ask for an illustration of your instalment if the Reference Rate rises by 1–2%.

11. Do all banks and credit companies follow the HPAA?

Yes — it applies to every hire-purchase agreement, whether from a bank or a non-bank credit company. The transition period gives providers time to update systems; it's not an opt-out. If a product isn't a hire-purchase agreement, different rules may apply — ask the provider what type of financing you're being offered.

12. Are the rates shown on CARSOME final?

Rates and instalments shown are indicative. Your final rate depends on the financing provider, your credit assessment, the vehicle and the tenure. Always refer to your approved offer, Product Disclosure Sheet and financing agreement for the final rate, calculation method and terms.

From 1 July to 31 December 2026, you can enjoy a 10% discount on your car insurance with no minimum spend by using the code CARSOME10 at checkout. Please read our full Terms & Conditions to check your eligibility.

From 1 August to 31 December 2026, enjoy FREE road tax renewal when you renew your car insurance with CARSOME Insurance! Click on the Terms & Conditions to check your eligibility.

CARSOME Capital’s car insurance is a financial marketplace in collaboration with PolicyStreet that provides users with instant quotes for car insurance renewal and purchase, as well as road tax renewal.

We want to give you a wholesome, hassle-free journey. This special collaboration with PolicyStreet allows you to renew your insurance, choose a new insurance provider, as well renew your road tax easily without having to leave your home, and in just a few clicks.

You can get an instant quote, choose an insurer, and add-on road tax renewal, and make payment all on our website. You will need to provide the following details:

• Vehicle Registration Number
• Residential Postcode
• Identification Card (IC) Number
• Mobile Number
• Email
• Marital Status

Malaysians who have cars registered with Jabatan Pengangkutan Jalan (JPJ) are eligible. For foreigners, please contact a CARSOME agent via WhatsApp at +60196260035 or +60127745993 for further assistance.

Our services are for all cars, including vehicles used for e-hailing services.
However, for motorcycle insurance and renewal, please contact us via WhatsApp at +60196260035 or +60127745993

• Chubb Insurance Malaysia Berhad
• Generali Insurance Malaysia Berhad
• Zurich General Insurance Malaysia Berhad
• Zurich Takaful Malaysia Berhad
• Syarikat Takaful Malaysia Am Berhad
• Allianz General Insurance Company (Malaysia) Berhad

Option 1: Full payment via online banking (FPX), E-Wallet, credit card and debit card.

Option 2: Installment payment via Easy Payment Plan (EPP) for premium amount of RM500 or above, with options for 6 months & 12 months.

Option 3: Buy Now, Pay Later (BNPL) with options for 3 months, 6 months & 9 months.

You can view the details of your payment transaction by checking the confirmation email sent to your registered email address after a successful payment.

A PolicyStreet e-Receipt will be issued after a successful transaction. The e-Policy/e-Cover Note will be emailed within one (1) business day. However, the exact timing may vary due to insurer and location.

Yes! You can conveniently renew your road tax with CARSOME by selecting the road tax renewal under the add-on section when purchasing your car insurance.

No, road tax can only be renewed after your car insurance has been successfully renewed and is active.

If you choose digital road tax, it will be activated immediately upon successful renewal and can be viewed through your MyJPJ app.

If you choose physical road tax, it will be delivered to your home within 2 to 5 working days. However, delivery may take longer if the physical road tax card is out of stock.

If you're an existing CARSOME Insurance customer, don't worry — we'll automatically send you a WhatsApp reminder 30 days before your expiry date, along with our latest car insurance promotions.

If you're new to us, you can submit your car details via WhatsApp at +60196260035 or +60127745993. And we'll help track your expiry date and send you timely reminders so you’ll never miss a renewal again.

Step 1: Contact your car insurance provider's hotline immediately for guidance and next steps. This helps ensure that you follow the correct procedures based on your policy.

Step 2: Gather all relevant details and important information pertaining to the incident such as photos of the damage or accident, photos that include damage of your vehicle and other vehicle involved, time and place of the incident, etc.

Step 3: Lodge a police report within 24 hours of the incident. This is mandatory for most claims.

Step 4: File your insurance claim within 7 days of the incident. Delays may affect the approval of your claim.

Step 5: Send your vehicle to one of your insurer’s panel workshops (if required). The workshop will assist in submitting the claim documents to the insurer and carry out the repairs once approved.

Note: The claim process may vary depending on your insurance provider. Please refer to your insurer’s guidelines for specific instructions.

You can contact our CARSOME agent at:

• Email: insuranceinquiry.capital@carsome.com
• Whatsapp: +60196260035 or +60127745993

CARSOME agents are contactable from Mondays to Fridays (9.00am to 6.00pm), while emails will be replied within 24 hours.

CARSOME mobile app is here to help every driver with their car buying, selling, and ownership needs. Here's why you should download the app: 

• Browse the largest and widest quality car listing.
• View the inspection report, book a test drive, and be the first to know about our latest promotions.
• Get an instant price estimate for your car and make inspection appointments.
• Make an appointment to service your car at a CARSOME Service Center near you. 
• Manage your car with 'My Garage'. 
• Check your car's estimated value, get reminders to renew your road tax and insurance, and more. 
• Get the latest automotive news, car reviews, tips, and videos

You can schedule appointments for test drives, inspections and car servicing from the CARSOME app. Here’s how you can manage your appointments on the app:

1. Launch the CARSOME app
2. Tap “My Account” on the bottom right of the screen
3. Tap  “My Appointments”

Here’s how you can view or manage all your vouchers on the app:

1. Launch the CARSOME app
2. Tap “My Account” on the bottom right of the screen
3. Tap “My Vouchers” 
4. To redeem the voucher, tap the “Use Voucher” button

Here’s how you can view or manage orders on the app:

1. Launch the CARSOME app
2. Tap “My Account” on the bottom right of the screen
3. Tap “My Orders” 
4. Tap the car to view more details about your booking.

Here’s how you can enable push notifications on the app:

1. Visit your phone’s “Settings”
2. Select the CARSOME app from the Settings page
3. Tap “Notifications” and slide the “Allow Notifications” toggle to green

Account deletion is permanent. For your security, we will verify account deletion requests before it takes effect based on the following:

Account Cancelation Policy

• There are no pending test drives and inspection appointments. Please complete your appointment or request cancellation before deleting your account.
• All bookings, orders, payments, and ongoing transactions must be completed. Your account should not have pending purchases before deletion.
• All vouchers issued will be invalid after deleting your account.
• After successfully deleting your account, you will not be able to sign in or use CARSOME services.
• Your data associated with CARSOME services will be deleted.
• There are no cars in bidding or scheduled for bidding.
• By proceeding, you agree to have read and accepted the terms and conditions.

How to delete your CARSOME account?

1. Launch the CARSOME app

2. Tap “My Account”

3. Tap the settings icon on the top right

4. Tap "Delete Account"

5. Tap “Proceed”

6. Tap “Delete”

You can add your car to the My Garage feature on the CARSOME app to instantly check its estimated value at any time, quickly manage inspection or servicing appointments for your car, and get quick insurance quotations that you can compare before renewing your insurance. 

My Garage also helps you stay on top of your road tax and insurance renewal by giving you reminders closer to their expiry date.

Here’s how you can add your car to My Garage on the app:

1. Launch the CARSOME app
2. On the homepage, under the My Garage section, tap on the "+" button
3. Fill in your car details
4. Tap on the "Save Car Details" button

You can also customize your Car Profile with your own picture by tapping "Add Car Photo" and upload a photo of your choice.

You can get car insurance/road tax expiry reminders by setting them up in your car under My Garage. We will start reminding you 60 days before the expiry date.

 Here’s how you can set up your reminders:

1. Launch the CARSOME app
2. Tap on the car profile at My Garage
3. Tap on edit button.
4. Insert your car’s road tax expiry date & insurance expiry date
5. Tap save date

My Car’s Value is an estimated car market price that updates in real-time whenever there are any changes in the market. The car price is determined by the car brand & model, as well as the car’s condition.

With My Car’s Value, you have the ability to keep effortless and continual track of your car’s potential resale value depending on its make, model, age, and condition - Excellent, Very Good, Good, or Fair.