Our CARSOME Certified cars are pre-owned cars that are refurbished for quality and have been selected based on customer needs and wants. We offer the best in quality, confidence, convenience, and selection.
CARSOME Certified cars are 1 in 100, carefully selected through a stringent 175-point inspection. All CARSOME Certified cars are quality pre-owned cars that are free of major accident or flood damage, and have gone through a thorough refurbishment process. These cars also come with a fixed price with no hidden fees, a 5-day money-back guarantee, and a 1-year warranty,
All cars listed on our website have undergone a thorough 175-point inspection which includes a short road test. The car’s condition, including all underlying issues made known to us, will be transparently listed and refurbished at our CARSOME Certified Lab. Please refer to the full inspection list here.
The CARSOME Certified Lab is Southeast Asia's largest state-of-the-art car refurbishment facility that provides end-to-end refurbishment services to deliver quality assured pre-owned cars. All cars that have gone through the process at our CARSOME Certified Lab will be labeled as CARSOME Certified on the website. The refurbishment process includes a selection of the best quality cars through our 175-point inspection, mechanical services, bodywork, detailing, and stringent quality checks to deliver the largest and widest selection of up to 2,000 CARSOME Certified cars every month.
Quality is at the core of everything we do at CARSOME. We place high importance on our CARSOME Certified Refurbishment Process, owning every step from start to finish to ensure we deliver a guaranteed level of quality that only exists in CARSOME. Our CARSOME Certified Lab is here to set the new standard within the pre-owned car industry to give customers peace of mind when purchasing a car from us.
Our CARSOME Certified Refurbishment Process is made up of a car inspection, mechanical and general repairs, surface preparation, spray painting, polishing, detailing, and quality control checks. We ensure all parts of the car are covered from the interior and exterior parts before it becomes CARSOME Certified.
The monthly installment is an estimation calculated based on a 9-year tenure and 3.5% interest rate. This is not conclusive and is subject to terms and conditions from respective financial institutions.
Yes. Our CARSOME Consultants will guide you through the trade-in process, where you have an option to sell your car on CARSOME’s bidding platform. All customers that have traded-in their cars will receive RM1000 off (if the car price is RM50,000 and below) and RM1,500 off (if the car price is more than RM50,000) which can be used when you purchase a CARSOME Certified car.
No, all cars are free from financing.
At CARSOME, we are dedicated to providing a car-buying experience that is completely worry-free, which is why all CARSOME Certified cars come with the CARSOME Promise. The CARSOME Promise consists of:
At CARSOME, we offer you a haggle-free experience. The all-inclusive price listed for each CARSOME car is the best price and is as competitive as possible. The price you see is the price that you will pay for your car. There are no hidden fees or extra costs on top of the listed price.
CARSOME will pay for the following taxes and fees: road tax, Puspakom inspection fee, ownership transfer fee, and loan application fee.
Only CARSOME Certified cars are eligible for the 5-day money-back guarantee under the CARSOME Promise. The money-back guarantee is subject to our Return Policy. You can view our return policy here.
At CARSOME, we believe that you shouldn't have to constantly worry about your car's condition once it gets on the road. This is why every CARSOME Certified car comes with a free-of-charge 1-year warranty under the CARSOME Promise (subject to the terms and conditions under our Warranty Programme).
The basic version of CARSOME Warranty covers:
We also offer an upgraded CARSOME Extended Warranty Program. Please speak to our CARSOME consultants at the CARSOME Experience Center for more information. If your car manufacturer's warranty is still in effect, your coverage will follow your manufacturer's warranty booklet.
Simply find your preferred car(s) on our website, click on 'Book A Test Drive' and select your date and time. Our system will show 'Booking Successful!' once your booking is confirmed.
You may select the morning session (9am to 1pm) or afternoon session (1pm to 5pm). The details of the location will be listed on the appointment booking page.
Yes, you can do it via "My Account-My Test Drive" on our website, or reach out to us at 1-800-82-3388 / info@carsome.my. You may book another test drive appointment once the cancellation is confirmed.
You need to place a refundable deposit, which is 1% of the purchase price, either by cash, online transfer, or credit card. Once the booking is confirmed, the car will be under a "Pending Purchase" status and will not receive further test drives or bookings from other customers.
Our CARSOME consultants will assist you with loan submission through our panel of financial providers.
Yes, you may apply through your preferred financial institution.
The documents required are your:
i. Identity Card (for Malaysians) or Passport (for non-Malaysians)
ii. Driving licence
iii. Payslip for the last three months
iv. Bank statement of salary account for the last three months
v. EPF statement
vi. Any other income supporting documents
You can choose ‘Self-Collection’ and collect your car from your CARSOME Experience Centers, or select 'Home Delivery', where we will deliver your car for free to an address within Peninsular Malaysia.
CARSOME Experience Centers are open on Mondays to Sundays, 9:00 am to 6:00 pm.
CARSOME has an extensive list of cars that are updated daily and available for online viewing at any time of the day. You can browse for a car of your choice and pay the booking fee for it, all from the comfort of your home! It is now faster, more convenient, and safer for you to buy a car.
If you wish to make an offline booking instead, please visit a CARSOME Experience Center near you.
The booking fee is 1% of the purchase price with no hidden fees or extra charges.
Please refer to the following steps to make the payment:
Step 1: On the product page of the car of your choice, click on the button "Book This Car".
Step 2: You will be directed to a page to key in your details. Check that the details you have keyed in are correct, then click on the button "Pay Booking Fee".
Step 3: Select your preferred payment method and confirm your payment. Please complete the payment within 30 minutes. After 30 minutes, the car will be released for other customers to browse and book.
There are two (2) ways to check if your booking order has been confirmed.
i. An icon with "Payment successful. Your car has been booked!" will appear on the Order Received page once your order has been confirmed. AND
ii. In the My Order page, you will see a "Paid" status as confirmation for your order.
We accept the following payment methods:
i. FPX Online Banking
ii. Credit Card
If your payment was successful but the car of your choice has unfortunately been booked, we will automatically process a refund to you. The refund will only be reflected in your bank account or card within 14 working days by standard operating procedure from the banks. An SMS notification will be sent to you.
There are two (2) possibilities why your order was cancelled:
i. The payment window has timed out OR
ii. You have accidentally cancelled it manually
Please send a message in our live chatbox on our website. If you are still facing issues on the website, kindly contact the Customer Service team via our hotline number at 1800-82-3388 for further assistance.
Our CARSOME Consultant will contact you within 24 hours to arrange:
i. For a test drive. You may choose to visit our Experience Center for the test drive or have the car delivered to your home for a test drive.
ii. To collect your car loan application documents. Please prepare your documents within three (3) days after our CARSOME Consultant has contacted you to avoid the cancellation of your booking.
Please contact our dedicated CARSOME Consultant who will assist you with the changes of the booking process.
We want you to enjoy convenience and peace of mind throughout your car ownership period. Having a protection plan like the CARSOME Gold or Platinum Plans provides comprehensive coverage against unexpected expenses such as mechanical or electrical issues.
CARSOME offers two warranty plans:
The Gold Plan comes free with every CARSOME Certified car purchase while the Platinum Plan is an optional add-on purchase for more protection.
The Gold Warranty Plan comes free with every CARSOME Certified car purchase covering the engine, gearbox, and air conditioning components.
The Platinum Warranty Plan offers coverage on components under the Gold Warranty Plan and additional coverage on the fuel system, cooling system, and steering components.
Roadside assistance is also provided for all customers under this plan. The Platinum Plan is available for purchase during your car buying process. Speak to your CARSOME Consultant if you would like to get an upgrade on your car’s warranty plan for complete peace of mind.
Every CARSOME Certified car we sell comes with the Gold Plan which covers the engine, gearbox, and air-conditioning components.
The Platinum Plan is an optional warranty plan you can choose to purchase during your car buying process for additional coverage on the fuel system, cooling system, steering components, and roadside assistance.
No, the Platinum Warranty Plan is an optional add-on for your car’s protection but many customers have chosen this plan for peace of mind from unexpected expenses.
Our warranty plans are valid for 12 months from the issuance date.
Yes, the coverage will be void and claims will not be accepted if the car has been modified from the manufacturer’s original specifications. Please see the warranty booklet for the full terms under General Conditions.
Many CARSOME Certified cars still have the original manufacturer’s warranty. Your car will be covered under the original manufacturer’s warranty if they are still valid.
CARSOME warranty plans begin immediately after your purchase, and they won’t be applicable if the original manufacturer's warranty is still valid.
Yes, your coverage does not include components where everyday wear and tear is expected. Please see the full list of exclusions in the warranty booklet provided to you during your purchase.
Download the CARSOME Warranty information sheet here.
Coming soon cars on the website will be ready within 14 days. In the event of a delay, we will inform you beforehand via call or email.
The pictures of the car are not available yet because the car is undergoing a reconditioning process. Pictures will be available after the CARSOME Certified refurbishment process is completed, which is within approximately 14 days.
The inspection report is not available as the car is still undergoing the inspection and refurbishment process. Rest assured that all CARSOME Certified cars listed are quality cars backed by 175-point inspection, delivering safety beyond standard, comfort, and aesthetics, on top of being free from major accidents and free from flood damage.
The CARSOME Certified Refurbishment Process ensures all cars that have passed the 175-Point Inspection are refurbished to perform at their peak.
If the car quality is not up to expectations, we will return the car to the CARSOME Certified Lab for further refurbishment work.
No, the car price will remain the same.
Customers will be notified after the refurbishment process has been completed. This would take approximately 14 days.
When someone books the same car after it is ready, you can leave your contact information on our website and we will reach out to you.
Yes, customers will be notified when reconditioning is completed in approximately 14 days or earlier.
All information about the car will be displayed on the website after the refurbishment process has been completed, approximately in 14 days.
Once you have registered your interest, we will contact you for viewing and/or a test drive. If you have made your decision, you may also book the car once it is ready.
There are situations where customers are unable to find the right car in our current inventory as every pre-owned car is unique based on its condition.
Registering your interest in a coming soon car allows us to efficiently prepare the car for your preferred CARSOME Experience Center so that you can view or test drive the car as soon as possible. You will also be updated with the latest status of the car once it is ready for viewing or a test drive.
You can sell your car confidently with our seamless and hassle-free process.
Here's what you can expect:
Book a free inspection here!
*Terms and conditions apply.
- Our inspection centers are open on:
Monday - Sunday (9:00am - 6:00pm).
(Sabah & Sarawak inspection centers are open on Monday - Saturday only)
However, selected inspection centers listed below are available with Extended Inspection Hours from 6:00pm to 8:00pm:
- Klang Valley: CARSOME Setiawangsa, Kepong, Glenmarie, Ampang, Cheras
- Ownership transfer and transactions are available on:
Monday - Saturday (9:00am - 6:00pm).
- Our customer service team is available on:
Monday - Sunday (9:00am - 6:00pm).
Currently, we only buy cars registered in Malaysia (including Sabah and Sarawak), but this excludes cars registered in Labuan and Langkawi. We do not accept cars registered outside of Malaysia.
We do not accept cars that are damaged by major accident or flood, beyond economical repair, those with a tampered Chassis/Engine number, or gearbox changed from Automatic transmission to Manual transmission (or vice versa).
Should your car had an engine (cc) or gearbox changed, this is acceptable as long as it is from the same manufacturer's model with the same specifications. No modifications will be accepted.
We also accept special cars of the following criteria:
Cars owned by non-Malaysian citizens:
We do buy cars owned by non-Malaysian citizens. However, the process differs from CARSOME’s standard procedures.
Non-Malaysian car owners have to go through the following processes:
1. Clear any outstanding bank loans and provide a Puspakom B5 report (transfer of ownership inspection process at Puspakom).
2. Send the car to CARSOME for inspection to finalize the transaction (accept CARSOME’s on-the-spot offer or opt for online bidding).
3. Perform the ownership transfer in person with CARSOME’s inspector at JPJ’s (the Road and Transport Department of Malaysia) center, where the car owner’s thumbprint will be recorded.
4. Wait for CARSOME to issue payment.
Cars registered under Police or Army ID:
The process for selling cars registered under Police or Army ID follows our standard procedures. Car owners with vehicles registered under Police or Army ID are required to update their IDs to the standard 12-digit NRIC number before proceeding.
Cars with engines over 3,000cc:
At the moment, we only accept the makes and models below:
- Ford: Ranger, Trader
- Honda: Accord, Elysion, LaGreat
- Isuzu: Citation, D-Max
- Mazda: BT-50, CX-9, MPV
- Mitsubishi: Pajero, Storm, Triton
- Nissan: Cefiro, Elgrand, Infiniti, Murano, Skyline, Urvan
- Toyota: Alphard, Estima, Harrier, Hiace, Hilux, Land Cruiser
Performance cars:
Since 1 July 2022, we accept selected performance cars. However, we only accept performance cars of the following make/models:
1) Mercedes Benz (AMG, Brabus series)
2) BMW (M series)
3) Audi (S, RS series)
4) Volkswagen (R series)
5) Porsche
To sell a performance car, please take note that we require the following:
- a valid warranty (manufacturer warranty or extended warranty with a minimum of 6 months validity);
- insurance; and
- Puspakom B5 report (transfer of ownership inspection process at Puspakom).
These cars can only be sold to a CARSOME Inspection Center in West Malaysia (within Klang Valley, and selected inspection centers outside of the Klang Valley). We do not accept performance cars that are damaged by major accidents or floods, or those with a tampered Chassis/Engine number.
If you are uncertain about your make and model, please email us at info@CARSOME.my or call 1800-82-3388 for more information.
Others
We purchase vans, performance cars, and all reconditioned cars with company or individual approved permits (AP). If you are unable to find the car model on CARSOME’s online appointment booking form, please email us at info@CARSOME.my or call 1800-82-3388 to arrange an inspection appointment.
On behalf of friends and family.
No. However, you can bring the car on the owner’s behalf for inspection at our inspection centers; after the inspection, we require the car owner to be present for ownership transfer as the owner’s thumbprint is required.
On behalf of a company.
Yes. We need you to bring along the following:
- A form of photo identification for the person delivering and transacting the car.
- A letter signed by the company’s director providing authorization for you to sell on the company’s behalf.
- Company account details (e.g. company bank statement).
- One form of identification on the company’s business address.
- Both sets of car keys (if available).
- Complete car service history (if available).
Further documentation may be required depending on the situation, so it is advisable to contact us at info@CARSOME.my if you are selling a company-registered car. A separate team will handle your case and the car inspection will be done at your company’s premises instead.
Note: fees and charges may apply if you are selling a company-registered vehicle.
Step 1: Make an Appointment
It takes less than 2 minutes to submit your car and contact details on Carsome.my or call our hotline at 1800-82-3388. Our Customer Service team will call you to confirm your details and inspection date and time. Make an appointment here.
Step 2: Attend the Inspection
Attend the appointment with the original documents and items listed below:
a. Registration Card (RC)/Vehicle Ownership Certificate (VOC)
b. NRIC (or passport for non-Malaysians)
c. Spare keys (if available)
d. Approved Permit (AP) (company or individual for verification, if applicable)
e. Hire Purchase Settlement (for cars with outstanding loan amount)
f. Purchase Invoice (for cars purchased by cash)
g. Third-party authorization letter (for cars under a different name)
Step 3: Accept the Offer or Choose Online Bidding
We will quote you a selling price, which you may accept on the spot or choose to put your car up for online bidding.
A. Sell to CARSOME directly
Once you accept the offer, you will be given a maximum of 5 days to hand over your car and the necessary documents to us. If you agree to hand over your car on the day of inspection, the ownership transfer and payment process can be done on the same day if you bring all the necessary documents.
B. Put your car up for online bidding
We will schedule your car for bidding at the earliest available slot, where it will be bid by 2,300+ verified used car dealers. If your car receives bids, you have 24 hours to accept or reject the bid offer. If you accept, you will be given 5 days to prepare all the necessary documents and hand over the car to us.
Currently, CARSOME has 2 bidding sessions on Mondays to Saturdays (10am - 12pm and 2pm - 4pm); and 1 bidding session on Sundays (2pm - 4pm).
Step 4: Transfer of Ownership, Vehicle Handover, and Payment
All paperwork for ownership transfer will be handled by us on the agreed date of the vehicle handover. The remaining loan settlement with the bank and final payment will be made directly to the owner’s bank account via online transfer.
The inspection appointment takes an average of 30 - 45 minutes*. A CARSOME-certified auto inspector will conduct a thorough 175-point inspection of your car, which includes on-board diagnostics (OBD) scanning and a short road test. The road test helps us determine the realistic value of your car. Photos will also be taken for record and reporting purposes.
We will offer you a price to buy your car on the spot. If you agree to accept the offer and sell to us, we will complete all the necessary paperwork for you, and pay you via online transfer within 24 hours*. If you decide to try online bidding, we will schedule your car for a 2-hour online bidding among our verified used car dealer network. The starting bid price will be discussed and agreed upon between you and CARSOME prior to the live bidding session.
*Subject to terms and conditions and receipt of all documents.
You will receive an email or SMS to view the live bidding session for your car. Here are the steps:
1. Click on the link sent to you and enter your email as the username.
2. Proceed to set up your own password (It requires at least 8 characters, with at least 1 capital letter, 1 numeric, and 1 symbol).
3. Log in to view the bid.
You have 2 options:
(a) Accept our initial offer within 3 days of the inspection date.
(b) If your car did not receive any bids from the first session, it will be automatically scheduled for the next available bidding session, usually on the same day or the following day. The subsequent starting bid price will be 5% less than the previous starting bid price for each subsequent bid session. Should there be no bids after the second attempt and you still want to proceed with a sale, we recommend contacting your inspector-in-charge. Please note that our offered price may differ depending on the situation*.
*A new offer price may be provided upon a customer’s request should there be no bids after the first or second attempt. The new offer price will differ from the original offer price prior to bidding.
You need to release your car to us within 5 days from the day you accept our offer or the bid price. CARSOME will contact you to arrange for the following:
- Provide thumbprint
- Provide purchase invoice (for cars purchased by cash)
All paperwork for ownership transfer will be handled by CARSOME on the agreed date of the vehicle handover. The remaining loan settlement with the bank and final payment will be made directly to the car owner’s bank account via online transfer.
We require the following documents and items for ownership transfer:
- NRIC (or passport for non-Malaysians)
- Original vehicle Registration Card (RC) / Original Vehicle Ownership Certificate (VOC)
- Spare keys (if any)
- Outstanding hire purchase loan statement (if any)
If we do not receive your vehicle RC/VOC, we will withhold RM2,000 from the selling price as collateral. You must produce the RC/VOC within 14 days from the ownership transfer date or the RM2,000 will be forfeited.
1. Inform the e-hailing company that you are selling the car. The e-hailing company will inform the APAD (Agensi Pengangkutan Awam Darat), who will cancel the E-Hailing Vehicle Permit.
2. Go to Puspakom to run the B2 and B5 Inspection and complete the ownership transfer & 'Tukar Kelas'.
3. Do a manual thumbprint verification at the nearest JPJ center.
4. After steps 1-3 are complete, make an appointment at CARSOME.my or call our hotline at 1800-82-3388.
Note: you will be responsible for any fees/charges under steps 1-3.
If your road tax has expired for more than 1 year, you have to renew it, or we are not able to proceed with the inspection. Also, for reasons of the law, you should not drive on the road if your vehicle does not have a valid road tax.
If you attend the inspection process without the car grant, you must send a photocopy to the inspector-in-charge after the inspection to proceed with bidding/transaction.
CARSOME may offer your vehicle to the second-highest bidder if the highest bidder rejects the bid due to unforeseen circumstances. For cars with a final bid price of RM100,000 and higher, a transaction will only be considered successful upon receipt of a 30% deposit paid by the successful bidder. In the event that the bidder fails to fulfill payment requirements, CARSOME reserves the final rights to the purchase of the vehicle.
You are allowed to surrender your vehicle and car grant at any CARSOME location in Malaysia and do the ownership transfer* at a different CARSOME location. Make sure that your inspector is aware of the situation and transferring location. Do note that CARSOME will be withholding RM2,000 from the payment if the car and car grant are not surrendered prior to the ownership transfer.
*Ownership transfer must be performed by the car owner.
Once your hire purchase financing has been settled in full, contact your bank to request for E-Batal.
Privately registered cars
If you accept CARSOME’s direct offer, there are NO transaction fees. The inspection process is free of charge.
Company registered cars
Fees and charges apply. Contact us at support@carsome.com if you are selling a company-registered car.
When you put your vehicle up for bidding
No fees will be charged for vehicles that are listed on our nationwide bidding platform.
A handling fee between RM300 to RM 2,000 based on different vehicle price range will be charged upon successful transaction. Terms apply.
If you decline the bidding offer
All rejection fees are waived until further notice.
Our experience in buying used cars as well as our comprehensive market knowledge and data mining allow us to build a proprietary tool to evaluate cars realistically.
The on-site assessment by our skilled professionals allows us to give you the best offer. We will buy any car we valuate; if you choose to accept our offer, you can immediately sell your car to us and the entire process will be managed by us. If you choose to put your car up for bidding, we will set a price (which is communicated to and agreeable by you before bidding) and schedule your car for bidding.
There are two ways to go about this:
- If the outstanding amount is higher than our offered price, we will still offer to buy your car. You can pay the shortfall by cash or cheque to the bank.
- If the outstanding finance is lower than our offered price, we will settle the amount with the bank and pay you the balance via online transfer.
Please visit https://cdn.carsome.my/terms_and_conditions_of_purchase.pdf for Bill of Purchase Terms & Conditions
Please visit https://cdn.carsome.my/listing-terms-and-conditions.pdf for Listing Terms & Conditions
CARSOME trade-in allows you to sell your current car and buy a new car from us. The price of your car will be used to offset the price of the new car you want, making your purchase more affordable.
On top of that, enjoy up to RM1,500 off on the car you're buying when you trade in with us.
Once your car has been successfully sold, the trade-in rebate will be credited into your CARSOME account. Sign up for an account online or speak to our consultants for assistance. The trade-in rebate will be applied to the car you want to buy.
The trade-in rebate is valid for 1 year from the date you sell your car to us.
You are entitled to:
The rebate will be applied to the total price of the car you're buying.
We only accept cars registered in Malaysia (including Sabah and Sarawak) but this excludes cars registered in Labuan and Langkawi.
We do not accept cars registered outside of Malaysia. For performance cars or cars over 3,000cc, please speak to our consultants and they will assist you throughout the process.
Yes, the vouchers are stackable. Please contact our CARSOME Consultants and they will assist you.
Yes, you may transfer the rebate to your immediate family member (sibling, spouse, parents or child). Please contact our CARSOME Consultants and they will assist you throughout the process.
Yes, the rebate will be automatically credited back to you and can be used for your next purchase.
Trade-in rebates are valid for 1 year from the date you sell your car to us.
Yes, the CARSOME Service Center caters to all car owners.
We accept any car models from brands like Perodua, Proton, Honda, Toyota, BMW, Mercedes Benz & many more.
Walk-in or simply book an appointment to try our complimentary 20-point inspection. We will identify what your car needs.
Call our branch number and drop your car at our center. We will rectify the problem immediately.
We will inform you beforehand should there be additional cost incurred. *T&C apply
Our service center is open daily from Monday - Saturday from 8.30pm - 5.30pm. We are close on Sunday and on Malaysian Public Holidays.
Walk-in to our service center or simply book an appointment in advance to save waiting time.
After your car is being serviced, our service consultants will contact you to pick up your car on the same day.
If the car is still under warranty, it is best for you to send it to the manufacturer for servicing as going to other service centers will void your warranty.
We provide periodic services, battery replacement, aircond services, wheel balancing & alignment, brake replacement, inspection & diagnosis and many more.
We are located in:
CARSOME Service Center Ampang
Tambahan, Lot 1322, Kawasan Kilang, Jln 11, Kampung Baru Ampang, 68000 Ampang, Selangor
CARSOME Service Center Petaling Jaya
2, Lorong 51 A/227C, Seksyen 51A, 46100 Petaling Jaya, Selangor
For more info, click here.
Follow these 3 easy steps to book an appointment with us:
1. Good job, you are already on the CARSOME Service Center page.
2. Click 'book appointment', fill up your car details & submit.
3. Drop your car at our center and we'll get it fixed for you.
We provide quality spare parts, oil and lubricants at an affordable price selected by our certified mechanics.
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Welcome to CARSOME