Buying a car is a major commitment that usually involves a long-term loan, so bringing a vehicle home only to discover a serious underlying issue can be stressful. While returning a used car is typically impossible in Malaysia, CARSOME changes the game by letting buyers return a vehicle under specific conditions.
What is the CARSOME 14-Day Money-Back Guarantee?
While most dealerships in Malaysia offer a maximum of 5 days or no return policy at all, CARSOME provides a 14-day money-back guarantee as a conditional safety net. This policy is designed to protect your investment and give you absolute confidence in your purchase.
To provide you with total reassurance, this guarantee allows you to return the car to us within 14 days for a refund if any of the following are detected:
- Major accident damage
- Fire damage
- Flood damage
- Mileage tampering (applicable to selected cars)
Requirements for a Valid Return
To protect your right to a refund, you must adhere to specific conditions during the 14-day period. CARSOME will accept the return only if the vehicle meets these exact criteria:
- Distance Limit: The car has traveled less than 500KM from the time of delivery.
- Original Condition: The vehicle is in the same condition as when it was delivered with no modifications or alterations to the interior or exterior.
- No Unpaid Fees: The car is free from summons, traffic fines or parking fees incurred during your 14 days of ownership.
- Same Owner: The car has not been resold or transferred to someone else.
- Timeframe: The car is officially returned within 14 days from the delivery date.
You can read more about it here.
Note on Trade-Ins: If you traded in your old vehicle to buy your car from CARSOME, your original vehicle will not be returned to you. Instead, the applied trade-in value of the car will be refunded to you in cash.
Quality Assurance and Peace of Mind
Every car undergoes a strict 175-point inspection to rule out mileage tampering*, major accidents, flood damage and fire damage. Combined with no paperwork hassle, you can shop with total confidence.
If you have been searching for your next car, why not browse over 3,000 choices here.
*For selected cars only. Terms and Conditions apply.
