As Malaysians, we are on the road almost every day be it for daily commuting or for weekend road-tripping. However, do you know what are the organizations responsible for building, maintaining, and keeping our roads safe?
From the Ministry of Transport (MOT) to the Public Works Department (JKR), there are numerous organizations that help keep our roads and transport systems running smoothly and safely. Here are the organizations responsible for our roads, what they do, and how you can contact them.
1. Ministry of Transport (MOT)
The Malaysian Ministry of Transport (MOT) is responsible for formulating and administering policies and regulations related to land transport, logistics, maritime, and aviation policies in Malaysia. Before independence, road transport and civil aviation in Malaya were governed by a “Member System”, until a Ministry of Transport was established in 1951. However, the Ministry was renamed several times before it was again renamed as the Ministry of Transport in 1978 which remains to this day.
Besides formulating and implementing policies, The MOT’s main responsibilities also include planning and executing infrastructure projects, enforcing laws, leading the integration of a holistic national transportation system, regulating the transport industry, and promoting safety, efficiency, and sustainability in the transport sector.
Here are the contact details for the Malaysian Ministry of Transport.
- Phone number: 03 8000 8000, 1800 88 7723
- Email address: aduan@mot.gov.my
- Directory: https://www.mot.gov.my/en/directory
You can use these contact details to submit complaints on transportation issues, submit feedback or suggestions to the ministry, and enquire about anything related to transportation in Malaysia. Alternatively, you can use the directory to get contact information for the relevant departments within the ministry.
2. Road Transport Department (JPJ)
The Malaysian Road Transport Department, better known as JPJ, is the government agency responsible for enforcing laws and regulations related to road transport. This includes issuing driver’s licenses, registering vehicles, and administering motor vehicle safety standards. JPJ also plays a role in educating road users on safe driving practices through public campaigns and outreach programs.
JPJ was established in 1937 as the Road Transport Board under the Traffic Enactment 1937 of the British military law in the Federated Malay States. Later in 1946, it was renamed the Road Transport Department and covered the whole of Malaya, and later, Malaysia.
JPJ offers a number of services at its counters and online including driving license renewal, summons payment, registration of foreign vehicle entry permit (VEP), inquiry of blacklist and demerit, inquiry of latest car number plate as well as number plate bidding via JPJeBid.
Here are the contact details for the Malaysian Road Transport Department (JPJ).
- Phone number: 03 8000 8000
- Email address: aduantrafik@jpj.gov.my, aduanintegriti@jpj.gov.my
- Directory of JPJ offices: https://www.jpj.gov.my/en/web/main-site/putrajaya
You can contact the phone number above to make a general inquiry about JPJ offices and services. The “aduan trafik” and “aduan integriti” email channels allow you to submit complaints regarding traffic offenses you encounter on the road and complaints regarding JPJ staff, respectively.
3. Malaysian Highway Authority (LLM)
The Malaysian Highway Authority (LLM) is a statutory body under the Ministry of Works responsible for supervising and executing the design, construction, regulation, operation and maintenance of national highways and expressways in Malaysia. It is also in charge of facilities along the highways such as rest and service areas.
While LLM was responsible for collecting tolls when it was first established in 1980, its role changed after the National Privatisation Policy was introduced in 1983, whereby it is now responsible for regulating the development and management of toll highways, ensuring highway concessionaires provide quality, safe, and comfortable highways to users.
Here are the contact details for the Malaysian Highway Authority (LLM).
- Traffic info hotline: 1800 88 7752
- Phone number: 03 8738 3000
- Email address: korporat@llm.gov.my
- Contact Us page: https://www.llm.gov.my/direktori/contact
- Highway directory: https://www.llm.gov.my/awam/highway
You can use the traffic info hotline to obtain the current traffic conditions on any highway, while the general phone number and corporate email address allow you to make general inquiries and complaints to LLM. You can also obtain the hotline numbers of specific highway operators in the highway directory.
4. Public Works Department (JKR)
The Public Works Department (JKR) is the government agency responsible for planning, designing, constructing, and maintaining public infrastructure in Malaysia. The department was established in 1872 and reports to the Ministry of Works.
JKR’s main functions are to plan, design, construct, and maintain public infrastructure in Malaysia. This includes roads, bridges, drains, and buildings. The department is also responsible for managing the maintenance of government-owned buildings. In addition to these core functions, JKR also works to improve road safety through public education campaigns and outreach programs.
JKR’s Infrastructure Sector is responsible for building and maintaining all roads in Malaysia to ensure they are safe and in good condition. JKR’s jurisdiction, such as in maintaining roads and fixing potholes includes federal, state, and FELDA roads, bridges, slopes, interchanges, and railways. The building and maintenance of municipal and village roads, on the other hand, are the responsibility of the local authorities such as municipal and city councils.
Here are the contact details for the Malaysian Public Works Department (JKR):
- Phone number: 03 2610 8888, 03 2618 9000
- General email address: komunikasi@jkr.gov.my
- Complaint channel: https://aduan.jkr.gov.my/, or email aduan@jkr.gov.my
- Directory: https://www.jkr.gov.my/my/page/direktori
You can call the phone numbers listed above and contact the general email address to enquire about general information and official business at JKR, while the complaint channel allows you to submit a complaint about infrastructure conditions and provide general feedback to JKR.
5. Royal Malaysian Police (PDRM)
The Royal Malaysian Police (PDRM) is the main law enforcement agency in Malaysia and reports to the Malaysian Ministry of Home Affairs. PDRM’s main functions are to maintain law and order, investigate crimes, and enforce traffic laws. In addition to these core functions, PDRM also works to improve road safety by collaborating with other agencies in public education campaigns.
PDRM’s highway patrol unit is responsible for enforcing traffic laws and investigating accidents on the country’s highways. The unit is equipped with a number of state-of-the-art vehicles, including patrol cars and motorcycles. PDRM’s highway patrol unit works tirelessly to keep Malaysia’s roads safe for all users.
Additionally, PDRM also has a traffic police unit that is responsible for enforcing traffic laws in urban areas. They also assist with traffic flow by directing traffic in some urban areas especially during peak commuting hours. There are a number of services on the official PDRM portal including checking your traffic summons and police report status, as well as applying for a post with PDRM (via e-Pengambilan). To check and pay your police summons online, you can do it on PDRM’s MyBayar Saman portal.
Here are the contact details for the Royal Malaysian Police:
- Emergency phone number: 999
- Directory: https://www.rmp.gov.my/direktori/direktori-pdrm/bukit-aman
While you can use 999 to contact the police in an emergency, you can also obtain the contact information of your local police station by checking the PDRM directory.
Read More: Traffic Summon/Compound Rates in Malaysia Infographic
6. Malaysian Institute of Road Safety Research (MIROS)
MIROS was established in 2007 as a research institute under the Ministry of Transport. MIROS serves as a central repository of knowledge and information on road safety. Its mission is to conduct research and provide recommendations on ways to improve road safety in Malaysia.
MIROS conducts research on a variety of topics related to road safety, including road user behavior, vehicle safety features, road design, and accident reconstruction. The institute also provides training on accident investigation and road safety audits. In addition to its research and training activities, MIROS also works to raise awareness of road safety issues among the public. It does this by working with the government to create public education campaigns and road safety education modules for school students, to name a few.
The institute’s research has improved road safety in Malaysia, especially through the introduction of new laws and regulations related to road user behavior, vehicle safety features, and road design. MIROS also works with other agencies, providing training programs to help improve the skills of law enforcement officers, engineers, and other professionals who work in the vehicle, road, and transport industries.
Here are the contact details for the Malaysian Institute of Road Safety Research (MIROS):
- Phone number: 03 8924 9200
- Email address: inquiry@miros.gov.my
You can use this contact information to enquire about public education campaigns, available courses from MIROS, and for general inquiries about the research it conducts.
7. PUSPAKOM
PUSPAKOM is Malaysia’s first and only comprehensive national vehicle inspection company responsible for all mandatory inspections of both commercial and private vehicles. It was established in 1994 and is overseen by the Ministry of Transport. PUSPAKOM has a network of 54 full-fledged inspection centers nationwide, complemented by more than 25 inspection-visiting sites that provide inspection services in Malaysia’s less populated, rural areas.
PUSPAKOM’s main function is to conduct vehicle inspections which include roadworthy testing, vehicle emissions testing, and vehicle identification number (VIN) verification. A majority of the inspections done are mandatory periodic inspections for commercial and public vehicles. However, PUSPAKOM also inspects private vehicles prior to transfer of ownership, for instance, when you decide to sell your vehicle to CARSOME.
Read More: Puspakom B5 Report: What Is It & How to Book an Inspection
All these inspections are to ensure the vehicles comply with the government’s safety and emissions regulations. Additionally, PUSPAKOM works with government agencies such as collaborating with MIROS to carry out research on road safety issues to further improve the safety of Malaysian road users.
Here are the contact details for PUSPAKOM:
- General phone line: 03 2052 7424
- Customer service: 03 5101 7000
- Contact Us page: https://www.puspakom.com.my/contact-us/
- Inspection reservation: https://www.mypuspakom.com.my/
- Feedback form: https://eaduan.puspakom.com.my/
You can contact PUSPAKOM’s general phone line for general inquiries or contact its customer service for inquiries about the vehicle inspection process and your inspection appointment. You can also send your inquiry directly on PUSPAKOM’s Contact Us page or submit a complaint, inquiry, or suggestion about a specific PUSPAKOM branch via the eAduan feedback form. If you need to schedule an inspection appointment for your vehicle, use the MyPUSPAKOM portal.
The organizations we mentioned here work tirelessly to ensure our road networks and infrastructure are well connected, safe, and properly maintained, all so we can travel without hassle.
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