Embark on a career at CARSOME, where our vision is to create the most trusted vehicle ownership ecosystem that is driven by technology and data. Join us in our mission to deliver unparalleled peace of mind to customers throughout their pre-owned vehicle ownership experience. At CARSOME, we are guided by values that prioritize our customers, encourage collaborative problem-solving, strive for continuous improvement, and foster bold yet thoughtful innovation. We're committed to efficient, humble leadership and taking ownership in our roles, always aiming to positively impact our employees, customers, and community.
Lead and manage the Vehicle Service/Repair team at the service center to achieve targets in service/repair intakes, sales, productivity, and quality. Resolve vehicle technical issues efficiently and cost-effectively. Collaborate with the team to ensure smooth operations on the shop floor.
Your Day to Day
- Observe and perform detailed diagnose/troubleshooting and rectifications of vehicles and work closely with Operation/Service Manager, Technical Manager and all stakeholders.
- Responsible for the overall shop floor activity & productivity.
- To achieve targeted Labor Efficiency and Technician Productivity.
- To organize job distribution in accordance with the skill, competence and availability to maximize service shop capacity and load.
- Responsible for the quality of service and repair work carried out by team members. Ensure job quality, speed and efficiency.
- Planning diagnosis equipment and special tools according to the needs of operation and the recommendation from the Technical Manager.
- Responsible for conducting both in-progress and final quality checks of vehicles.
- Liaison with Consultant and Contractors on service / repair related matters.
- Responsible for the use, maintenance and proper condition of tools and workshop facilities.
- Responsible for safety, good order and tidiness in the workshop and the discipline of staffs under his care
- Implement good 5S Housekeeping of shop floor including all workshop tools and equipment responsible for quick and efficient to assist/resolve difficult technical problems upon detected by technician & assistance and advice to ensure quick problem resolution.
- Provide support to operation on matters related to product and repair technology with information, advice and practical assistance
You Know How
- Minimum 5 years working experience in automotive car repair.
- Automotive After Sales Car Repair skills.
- Proven ability to work within fast-paced and dynamic work environments.
- Independent, Committed, Dynamic & Integrity.
- Having a Leadership skills, Problem solving skills & Critical thinking.
- Well versed in automotive machinery/equipment operations and diagnostic tools