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Frequently Asked Questions

View answers for commonly asked questions in this section; or you can call/email us and even live chat with us from Mon-Fri 9am-6pm.

  • How do I sell my car on Carsome.my?

    Carsome.my offers you the smartest, easiest and best way to sell your car at a fair price* with full transparency. No more wasting your time advertising your car, and save yourself plenty of troubles by avoiding all haggle and hassles.

    All you have to do is valuate your car using our market intelligence tool and book an appointment directly on our website by selecting a date and time suitable to you. We’ll then give you a call to verify your details and confirm your appointment. You’ll be assigned a inspector-in-charge and given the contact number. If there’s no data available for your car, you can key in your expected selling price - we’ll source for a price manually and give you a call within 3-5 working days to provide you with a price. All inspections will be carried out at our office: Parklane Commercial Hub, Jalan SS7/26, Kelana Jaya, 47301 PJ.

    At your appointment one of our skilled inspectors will perform a free and no-obligation inspection of your car and examine all important factors, such as overall condition and/or special equipments, which could even increase the value of your car. We’ll give you an offer on the spot, which you can decide to either accept & transact immediately on the spot or choose to put your car up for bidding. If you choose the former option, we’ll proceed with ownership transfer and online payment immediately (on the same day); If you choose the latter option, we’ll schedule to put your car up for 3h bidding amongst our Certified Used Car Dealers network – of which you’ll receive a link via SMS and email to login to your dashboard and view live bidding. We promise our customers full transparency – no mark-down, no hidden charges.

    Once the bidding ends, you’ll have 24h to accept offer. If you choose to accept the offer, click on “Accept Offer” button before it expires. You’ll be contacted to arrange for ownership transfer & payment within 5 days. It’s that simple!

    *Fair price from all our used car dealer network. We do not sell cars to direct buyers/direct owners and hence our price is different compared to listing sites. 

  • Why should I choose Carsome.my?

    Carsome.my offers FAST, FAIR and FREE service for car sellers. Save yourself plenty of time & effort, and get a fair offer* for your car based on the transparent assessment by our expert inspectors.

    Your benefits from choosing Carsome.my:

    · Highest offer, guaranteed: Get the HIGHEST offer among all Carsome Certified Used Car Dealers around Malaysia.
    · Transparent Bidding System: View real-time bidding by dealers on your user dashboard. No mark-down. No hidden charges.
    · Sell Your Car in 24h: From car inspection to ownership & payment transfer in just 24 hours. All paperwork will be handled by us.
    · 100% Free Service: Completely free-of-charge, even if you decided not to sell to us in the end.

    So what are you waiting for? Valuate your car and schedule for an inspection appointment here. ;)

    *Fair price from all our used car dealer network. We do not sell cars to direct buyers/direct owners and hence our price is different compared to listing sites. 

  • How do I make an appointment?

    Once you valuate your car and submit your contact details, you can book an inspection appointment at a date and time most convenient to you (provided that there's price shown on our valuation tool). Inspection will be carried out at Carsome's office: Parklane Commercial Hub, Jalan SS7/26 Kelana Jaya, 47301 PJ.

    In case if there's no data for your car, we'll source for it manually and give you an estimated price within 3-5 working days.

    IMPORTANT: Do note that inspection appointment will only be set if the price is agreeable. You can still opt for bidding after the inspection if you wish to get higher price.

  • What is the process of the inspection appointment?

    Give your inspector-in-charge a call when you arrive for your inspection. The whole appointment shall not take longer than 15-30 minutes. One of our experienced auto inspectors will conduct a thorough 162-point inspection of your car, which includes a short road test. The road drive helps us to determine the realistic value of your car. Photos will also be taken for record and reporting purposes.

    We will offer you a price to buy your car on the spot. If our offer appeals to you and you agree to sell to us, we will complete all the necessary paperwork for the sale and pay you via online transfer immediately. If you wish to get higher offer, we'll schedule to put your car up for 3h bidding* amongst our Certified Used Car Dealers network - of which the reserve price shall be agreed upon between Carsome and yourself prior to bidding.

  • How do you calculate the price for my car?

    Our experience in buying in used car as well as our comprehensive market knowledge & data mining allow us to build a proprietary tool to evaluate cars realistically.

    Our on-site assessment by our skilled professionals allows us to give you a realistic and fair offer. We guarantee to buy any car we evaluate - so in case you choose to accept our offer, you can immediately sell your car to us and the entire process is managed by us. If you choose to put your car up for bidding, we'll set a reserve price (which is communicated and agreeable by you prior to bidding) and schedule your car up for 3h bidding.

  • Is there a transaction fee?

    No - There is no transaction fee at all. Carsome's service is completely free-of-charge from A-Z. :)

  • What documents are required?

    Please bring the following during car inspection:
    Photocopy/Original copy of car registration card (also known as car grant)
    Approved Permit (AP) for all CBU vehicles 
    - Cash invoice (if the car was purchased by cash)

    If you wish to transact on the spot, do also bring the following:
    - Your NRIC (or passport for foreigners)
    - Spare keys (if any)
    - Outstanding hire purchase loan statement (if any)

  • What happens after I agree to sell my car?

    Once you've agreed to sell us your car, we will take care of all processes and paperwork within 5 days (i.e. you'll have to handover your car within 5 days after accepting our offer). An appointment will be made with you at our office for ownership transfer, and payment will be made to you via online bank transfer.

  • What if my outstanding finance is higher than the car value?

    If the outstanding finance is higher than our offered price, we will still offer to buy your car. You can pay the shortfall by cash or cheque to the bank.

    If the outstanding finance is lower than our offered price, we'll settle the amount with the bank and pay you the balance via online transfer.

  • Do you buy cars that are registered outside Malaysia?

    At the moment, we only buy cars registered in Malaysia.

  • Do you buy vans?

    Yes. If the model is not listed on our website, you may write in to us at info@carsome.my or give us a call at +603 7499 2823 to arrange for inspection appointment.

  • Can I sell a car on behalf of a family member or friend?

    No. You can bring the car for inspection at our office without the owner being present; however we'd require the owner to be present for ownership transfer (since thumbprint is involved) during transaction.

  • Can I sell a car on behalf of a company?

    Yes. We need you to bring along the following:
    - A form of photo identification for the person bringing the car.
    - Letter signed from the company director giving authorisation for that person to sell on their behalf.
    - Company account details e.g. company bank statement.
    - One form of identification for the business address.
    - Both sets of car keys if available.
    - All service history if available.

    Further documentation may be required depending on the scenario, which you will be advised during the inspection appointment.

  • What if there's no price shown on the valuation tool?

    We're continuously populating our data in valuation tool by using used car dealer market data. If there's no price available, kindly allow us up to 3-5 working days to source for a price for you. Our customer service team will give you a call to inform you on the pricing.